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1. Replacement PolicyUnless otherwise agreed at the time of purchase, customers will receive an identical, rebuilt, pre-boxed, and ready-to-ship actuator, not the exact unit originally removed from their vehicle. 2. Lifetime WarrantyWe offer a lifetime warranty on eligible actuator rebuilds under the following conditions: 2.1 Warranty EligibilityThe warranty is valid only if all the following criteria are met:
2.2 Warranty ExclusionsThe lifetime warranty does not apply in the following cases:
3. Customer Responsibilities3.1 Shipping & CustomsWhen sending actuators to us:
3.2 Import DutiesCustomers are responsible for all customs, duties, or release fees in their country of origin. 3.3 Warranty Excess FeeA £75.00 excess fee per unit applies to:
3.4 Return ShippingIf an actuator is sent to us and no rebuild is carried out (e.g., if it’s not required), the customer is responsible for all return shipping costs. 4. Gear KitsOur gear kits are sold as a preventative measure only. The only comprehensive solution to actuator failure is a full electrical and mechanical rebuild performed by Rebuild Actuators Ltd. 5. Deposit RefundsRefunds of any deposits are only issued upon receipt of your original broken actuator. No deposit refunds will be made under any other circumstances. 6. Data and PrivacyWe do not store, retain, or share any personal data, including names, contact details, or payment information. We do not sell or transmit data to any third parties or use it for marketing purposes. 7. Modifications to TermsRebuild Actuators Ltd reserves the right to amend these Terms and Conditions, including prices and service conditions, at any time as our business evolves. Updated terms will be made available on our website. 8. Governing LawThese Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. |
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